Frequently Asked Questions
Enter your order ID & email address and you can track your order here - https://kiehberg.in/trackorder/index/
We charge ZERO shipping. Shipping is FREE.
No, we accept orders only from India.
It depends on the distance of shipping address from our warehouse location. Usually it takes 5-7 days.
We use courier service such as Overnite Express, Safe Express and Indian Speed Post to ship all our products.
We offer warranty only on Steyr & Feinwerkbau air guns. You get 2 years warranty on Steyr & 1 year warranty on Feinwerkbau.
Currently we offer Card Payments & Direct Bank Transfer.
For any issues you get while placing your order or any other query – You need to simply click on “LIVE CHAT” & our executives are there to help you live or you can get in touch with our support team on our toll free Number – 1800 270 3040
We use advanced SSL encryption to ensure safety and security while handling sensitive data like your card information, bank details etc. Shopping with us is easy and secure!
We sell only .177 cal air guns which is less than 20 Joules, does not require Arms License but we would need
1. Identification Proof-
(i) Aadhar Card; or
(ii) In case the applicant does not have Aadhar Card, a written declaration in the form of an Affidavit to be submitted in this regard along with an alternative identification proof which may include Passport or Voter's Identification Card or Permanent Account Number(PAN) card or Identity Card issued to the employees;
(iii) In case of exempted sports persons, shooters identification card issues by the National Rifle Association of India.
2. Residence proof in case the applicant does not possess Aadhar Card or Passport, which may include-
(i) Voter's Identification Card; or
(ii) Electricity bill; or (iii) Landline Telephone Bill; or
(iv)Rent deed or lease deed or property documents;
It is Identification / Registration ID issued to the participating/aspiring shooters by the Rifle Association/Club.
You need to apply/get registered in rifle association/club. All shooters must be registered with NRAI and have the shooter ID card to be able to compete in national championship. To apply in NRAI, visit the link to download the shooter registration form - http://www.thenrai.in/Downloads/354eca27-bb50-456c-8b00-b8a833cf016c.pdf to fill & submit your application in NRAI.
Please visit here - https://kiehberg.in/dealers-page
We do have our technical repair center in our Sahibabad facility. You can come personally with your air gun or can courier the same. All under warranty repairs will be done free of cost. For out of warranty repairs, service charge along with parts replacement (if any) charges will be applicable.
Ask us directly by “Live Chat” option on the website or call us on our toll free number : 1800 270 3040